Please follow the instructions below to clear your browser’s cache and see whether that resolves the issue.
1. Log out of the registry.
2. Close out of the browser tab where you opened the registry.
3. Clear your browser’s cache. If needed, instructions for clearing cache can be found online for most browsers.
a. Clearing cache in Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
b. Clearing cache in Firefox: [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox] (in Step 2, be sure to check “Active Logins,” “Cookies,” and “Cache”).
c. Clearing cache in Safari on Mac: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
4. Restart your browser and try logging into the registry once more.
If you follow these instructions and still cannot access your account please let us know at firstname.lastname@example.org.