Our helpline phone system provider requires the following information in order to track down your problems in reaching the helpline. Thanks for your help in improving the service.Date of call attempt* DD slash MM slash YYYY Time of call attempt* : Hours Minutes AM PM AM/PM The exact number you called* The number you called from* Which type of phone did you use?* Landline Cell VOIP What happened when you called?*For example, did it just ring without being answered? Did you get an error message, and what was it?