Yes, we email final information to all delegates one week before the event, which will include the times that registration and the program will begin, directions to the venue, information on our event app, and a copy of the program.   

Lunch and refreshment breaks are usually included in your ticket price. Please refer to individual ticket types for meal and break inclusions.  

We take our attendees’ dietary restrictions and food allergies very seriously. Please carefully complete the dietary request section when you purchase your ticket, including any food allergies. If you have any questions or concerns about the catering at this event, please email [email protected].  

Please email [email protected] with the potential speaker’s name, job title, organization, email address, and a brief (100 words max) description of what they would talk about. Your suggestion will be considered by the conference organizing committee and we will let you know via email if the speaker has been accepted. 

This is a hybrid event with the option to attend in-person or virtually. View the Community Day virtual options here, and the full event virtual options here. Please note: September 17-20 is suitable for healthcare professionals only. 

If you are a healthcare professional, you can request a Certificate of Attendance by email at [email protected].  

You can find your full order history and a copy of your receipt in your website Account Dashboard, navigate to Order History to view this. 

We will upload the event presentations on to our website and event app, Whova, after the event, along with any other media (video/audio etc.) which may have been produced. Please allow up to six (6) weeks for the full content to be uploaded. Registrants will have lifetime access to this content.  

The venue is wheelchair accessible in all areas. Please inform us if you are bringing a wheelchair when you purchase your ticket. 

Many of our conference attendees are solo travelers. Our goal is to make you feel as welcome and comfortable as possible. We recommend making the most of our dedicated event app, to communicate with your fellow attendees and arrange and attend meetups during the event. Full details on the app will be announced a week before the event.  

We do not offer reserved seating. We suggest arriving at the sessions as early as possible to ensure you are seated with family members or caregivers. 

We strive to make our events as comfortable as possible for our community. For community events, whenever space permits, we have “cabaret style” seating, which are round tables with seats around them in a crescent to enable you to lean and rest on the tables. We encourage you to take a break when you need to stretch out or have some quiet time.  

You are welcome to bring your service dog (this must be declared when you purchase your ticket), but other pets are not permitted.  

Outside food and drink is not permitted anywhere inside the venue unless it is on medical grounds. You may bring cell phones and electronic devices but photographing or recording the sessions is not permitted.   

Yes, we have a dedicated event app which will be loaded with all you need to know in the run up to the event and will be updated regularly with alerts on what you need to know. Full details on the app and how to download it will be sent to the email address you provided at registration a few weeks before the event.

Yes! We will have our popular EDS shop open at this event. Payment is taken by credit card. As we can only stock a small range of our products on site, you might like to visit the shop page on our website to view the entire range.