Turning diagnosis into real-world care

Improving diagnosis and care for the Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD) requires more than research and clinical guidelines. It also requires changes in how healthcare systems operate, how clinicians are supported, and how care is delivered in practice.

For many people, receiving a diagnosis is only the beginning. The next challenge is finding knowledgeable, coordinated, and sustainable care.

That is why The Ehlers-Danlos Society is supporting the development of a new Model of Care for EDS and HSD.

What Is a Model of Care?

A Model of Care describes how healthcare services are organized, delivered, and coordinated in practice. It sets out how a health system should respond to a person’s needs over time, from first contact through diagnosis, treatment, and ongoing support.

It defines how care is structured across the system, including:

  • The role of primary care as the first point of contact
  • How and when specialist services are involved
  • How care is coordinated across providers and settings
  • How decisions are made about assessment, referral, and management
  • How people are supported over time, especially for long-term or complex conditions
  • The system-level enablers that support delivery, such as workforce, policies, and service design

In practical terms, a Model of Care provides a blueprint for how care should be delivered consistently across a health system.

It may include elements such as earlier recognition, clearer referral pathways, and better coordination. These are outputs of the model, rather than the model itself.

A Model of Care is not a hospital, clinic, or referral service. It does not direct individuals where to seek care. It is a framework that supports healthcare systems and professionals in delivering more coordinated and consistent care over time.

What This Work Will Deliver

This work will result in a published Model of Care and policy roadmap for EDS and HSD.

It will set out how care should be organized and delivered in practice, including:

  • How people are identified and assessed, particularly in primary care
  • How referral pathways are structured and when specialist input is needed
  • How care is coordinated across services and providers
  • How people are supported after diagnosis, including management of symptoms and associated conditions

This work will not change services immediately. It is designed to:

  • Inform healthcare policy and system planning
  • Support future clinical guidance and education
  • Guide the development of more coordinated care pathways
  • Provide a framework that can be adapted across different healthcare systems over time

The aim is to ensure that advances in research and diagnosis translate into practical improvements in how care is delivered.

Collaborations

The Ehlers-Danlos Society is collaborating* with the Program in Global Primary Health Care based at Harvard Medical School Office for Research Initiatives and Global Programs and at the Brigham and Women’s Hospital Division of Global Health Equity.

The purpose of this collaboration is to co-design a new community and evidence-informed, primary care–anchored Model of Care for EDS and HSD.

This work focuses on how healthcare systems can better support people with EDS or HSD through earlier recognition, coordinated referrals, and connected long-term care.

This collaboration is one part of The Ehlers-Danlos Society’s Road to 2026 initiative with the International Consortium on the Ehlers-Danlos Syndromes and Hypermobility Spectrum Disorders. This is a global effort bringing together researchers, clinicians, and community voices to advance understanding, diagnosis, and care for EDS and HSD worldwide.

Together with the Program in Global Primary Health Care, we will focus on developing a community- and evidence-informed, primary care–anchored model of care and a policy roadmap to help lay the foundation for integrating EDS and HSD care into existing healthcare systems.

*This collaboration is a sponsored research agreement funded by The Ehlers-Danlos Society and administered through Brigham and Women’s Hospital.

What This Collaboration Is, and What It Is Not

This project is a research and health systems collaboration.

It is:

  • Focused on improving how care systems function
  • Developing practical frameworks for guiding future care delivery
  • Informed by lived experience, clinical expertise, and research evidence
  • Intended to support healthcare systems in multiple countries

It is not:

  • A referral pathway to Harvard Medical School clinical affiliate institutions or Brigham and Women’s Hospital
  • An endorsement of any specific provider or institution for individual care
  • An immediate change to local service availability
  • A replacement for personal medical advice or treatment

Why This Work Is Needed

Across the EDS and HSD community, many people continue to report:

  • Long delays to diagnosis
  • Difficulty accessing knowledgeable providers
  • Fragmented or poorly coordinated care
  • Symptoms being dismissed or misunderstood
  • Challenges managing associated conditions and comorbidities
  • High personal costs of navigating care independently

These experiences highlight the need for better systems, clearer pathways, and more joined-up care.

Why Primary Care Is So Important

Most people first seek help in primary care. Primary care teams are often best placed to provide continuity, coordinate referrals, and support long-term management of chronic conditions.

However, many clinicians may have limited training in EDS and HSD, lack practical guidance, or be unsure when specialist assessment is needed. Additionally, health system policies and payment mechanisms do not always align with the provision of coordinated care for complex conditions.

This Model of Care focuses on strengthening the primary care system’s ability to diagnose and coordinate management of HSD and EDS, so frontline teams are better supported to:

  • Recognize signs earlier
  • Understand when further investigation is needed
  • Refer appropriately
  • Coordinate care over time
  • Support day-to-day management

For people living with EDS and HSD, strengthening primary care should mean:

  • Being taken seriously earlier when symptoms first appear
  • Having a clearer understanding of what happens next
  • Being supported to access the right referrals at the right time
  • Experiencing more joined-up care between different providers
  • Having a consistent point of contact to help coordinate care over time
  • Receiving support not only for diagnosis, but for ongoing management and daily life

Centering Lived Experience

Improving care requires more than academic or clinical expertise. It also requires listening to the people living with these conditions.

This work is being developed alongside the community. Lived experience is essential in understanding where care is falling short, what barriers people face, what’s already working, and what needs to change.

That is why we are hosting a series of Listening Labs, structured virtual sessions where people living with EDS and HSD can share experiences of navigating healthcare systems. If you miss the live Listening Labs, there will be an opportunity to view the recordings afterwards.

These discussions will help shape the Model of Care, so it reflects real-world needs as well as evidence and clinical knowledge.

How You Can Get Involved

The first phase includes three regional sessions. Click the link below to register for your country’s session:

This first phase focuses on the UK, USA, and Canada so we can gather detailed insights across different healthcare systems. Wider global opportunities to contribute will follow.

Diagnosis and Classification is Changing

As part of The Ehlers-Danlos Society’s Road to 2026 initiative with the International Consortium on the Ehlers-Danlos Syndromes and Hypermobility Spectrum Disorders. , the global classification criteria for all types of EDS and HSD will be updated for the first time since 2017. The updated criteria will be published on December 2, 2026, in The American Journal of Medical Genetics.

A second publication will follow in March 2027, introducing clinical assessment and treatment guidelines. These will provide practical guidance for healthcare professionals on how to diagnose, manage, and support the symptoms and comorbidities that impact daily life.

Together, these updates aim to improve how EDS and HSD are recognized, diagnosed, and treated.

This publication is only one part of improving diagnosis and care. The collaboration with the Program in Global Primary Health Care will help translate these insights into practical, real-world health system approaches, including how healthcare systems operate, how clinicians are supported, and how care is delivered in practice.

Why a Model of Care Matters

Improved diagnosis alone does not guarantee access to effective care. Many healthcare systems are not well designed for complex, multisystem conditions such as EDS and HSD, where support may involve multiple clinicians and services over time.

Without clear pathways and aligned systems, people are often left to coordinate their own care, face delays, or struggle to access the right support.

A Model of Care helps address this by setting out how care should work in practice, from first seeking help through diagnosis, referrals, treatment, and ongoing management.

The aim is to make care more consistent, connected, and easier to navigate, so people are recognized earlier and supported more effectively.

What Will the Model of Care Include?

The Model of Care will initially focus on operational principles relevant to the United States, United Kingdom, and Canada, with the intention of informing wider international adaptation over time.

It is expected to support:

  • Earlier recognition in primary care
  • Coordinated referrals to specialists and services
  • Stronger collaboration across multidisciplinary teams
  • More consistent management at the right level of the health system
  • Improved support for complex and multisystem needs

What Happens Next?

Insights from this work may help inform future clinical guidance, policy discussions, education, and implementation planning.

The long-term aim is to support healthcare systems in delivering care that is more coordinated, more informed, and easier to navigate for people living with a type of EDS or HSD.

FAQs

Model of Care

The Road to 2026 is the pathway toward updating the 2017 International Classification. It is a global process led by experts from the International Consortium on EDS and HSD.  This update reflects new scientific knowledge and aims to improve how EDS and HSD are understood, diagnosed, and managed worldwide.

The 2026 International Classification work is an active scientific process, that engages research and community member perspectives to develop updated framework for diagnosis. Once finalized and peer-reviewed, both the new Classification and the research studies that informed the Committee’s 2026 work will be published in two special edition volumes of the American Journal of Medical Genetics Part C. These will provide practical guidance to improve diagnosis and care globally.

This publication is only one part of improving diagnosis and care. The Model of Care collaboration will help translate these insights into practical, real-world health system approaches, including how healthcare systems operate, how clinicians are supported, and how care is delivered in practice.

The Model of Care is being developed to reflect the complex, multisystem nature of EDS and HSD, including associated symptoms and conditions, as well as the fact that many people first present to primary care providers.

It focuses on how care is coordinated across different parts of the health system, including when specialist input is needed, with a strong emphasis on the role of primary care teams.

The Model of Care is intended to support:

  • Clinical guidance and education
  • Healthcare policy and system design
  • Future implementation and funding efforts

The goal is to provide a clear, community and evidence-informed framework that can be adopted and adapted across healthcare systems.

This is a sponsored research agreement funded by The Ehlers-Danlos Society and administered through Brigham and Women’s Hospital.

Collaborations 

This is a research collaboration to co-design a new Model of Care for people living with EDS and HSD. Most people first seek help in primary care. However, many primary care providers have had limited training in EDS and HSD, may not have clear guidance to follow, and can be unsure when to refer on for further assessment. Primary care teams are often the best people to provide longitudinal, coordinated care for chronic, long-term conditions. However, primary care teams are not always aware of how common approaches and tools that they use every day are also applicable to people with EDS and HSD.

This work focuses on developing a primary care–anchored model of care, so frontline clinicians and teams are better supported to recognize signs earlier, understand when something more complex may be happening, connect people to the right care sooner and appropriately coordinate care over time.

This collaboration does not recommend or direct patients to any hospital or provider. It does not create a referral pathway and does not change where people can access care today.

The research is focused on how care should work within healthcare systems, not where individuals should go for treatment.

Yes. We are hearing and acknowledging the experiences being shared.

Many people in the EDS and HSD community have faced delays, dismissal, or difficulty accessing appropriate care in multiple hospitals around the globe.

This work is being done because of those gaps. The goal is to help improve how systems respond, so people are recognized earlier, supported more effectively, and able to access coordinated care.

But we know that improving care requires more than academic or clinical expertise. It also requires listening to the people living with these conditions. This new Model of Care is being developed alongside the community. Lived experience is essential in understanding where care is falling short, what barriers people face, and what needs to change.

That is why we are hosting a series of Listening Labs this June, which are structured virtual sessions where people living with EDS and HSD can share experiences of navigating healthcare systems.

These discussions will help shape the Model of Care, so it reflects real-world needs as well as evidence and clinical knowledge. Learn more about the Listening Labs here.

If you’ve had a negative experience with a specific healthcare system, we encourage you to raise your concerns directly with that institution so they can review and address them appropriately.

This work requires expertise in health system design and policy, primary care delivery, community engagement and translating guidelines into sustained practice at scale.

The collaboration brings that expertise together with community insight, clinical knowledge and health systems expertise so the resulting Model of Care is grounded in real-world context and can be applied across countries.

The intention is to change systems, not reinforce the challenges people experience today.

This project is focused on longer-term system change.

It will not immediately change access to services or availability of specialists. The goal is to develop a Model of Care that can improve care pathways, inform policy, and support implementation over time.

This research program is developing an evidence-informed, new Model of Care for EDS and HSD.

The Model of Care will describe how healthcare services should be organized, delivered, and coordinated across the system in practice, from first contact through diagnosis, treatment, and ongoing support.

It will set out how care is structured, including:

  • The role of primary care and when specialist services are involved
  • How care is coordinated across providers and settings
  • How decisions are made about assessment, referral, and management
  • How people are supported over time, especially for long-term or complex needs
  • The system-level enablers required to support consistent care delivery

This is an early-stage design project focused on defining how care should function across a health system, rather than delivering services directly or directing where individuals should seek care.

Listening Labs

Lived experience is a core part of this work.

We are gathering input through Listening Labs, community engagement, and ongoing feedback opportunities. These insights will directly inform how the Model of Care is designed.

This is a co-design process, shaped alongside the community.

The first phase focuses on these countries to gather detailed, system-specific insights.

This allows the Model of Care to be developed in a structured way across different healthcare systems. Further opportunities to contribute from additional regions will follow.

Yes.

You can share your feedback by contacting the Model of Care program lead through our Contact Us form.

We will continue to create opportunities for broader global input as the research program develops.

Yes.

All sessions will be recorded. Anyone who registers will receive access to the recording. Registration will also be available for those who want to watch on demand.

Insights from the community will help:

  • Identify gaps in current care
  • Define priorities for improvement
  • Shape how care pathways should work in practice

This input will directly inform the development of the Model of Care.

The Models of Care project listens to diverse voices to better inform frontline care teams across institutions and geographies. Your experience is important to us and this work. Specific health concerns should always be discussed with your care team and institution. The Ehlers-Danlos Society and this collaboration will not provide treatment, mediate between patients and care teams, or offer guidance on care plans.

For questions about this project or to share feedback, don’t hesitate to get in touch with the Model of Care program lead through our Contact Us form.

For questions or concerns about your individual care, please contact your healthcare provider directly. This project does not provide clinical care or medical advice.

Sign up to The Ehlers-Danlos Society mailing list